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Updated Mar. 29th, 2022

Dear Traveler,

Welcome back! At Snow Trails Resort, the health and safety of our guests and staff will always come first. Due to the Covid-19 pandemic, new practices and procedures have been implemented property-wide in accordance with the latest guidelines and recommendations from the CDC, WHO, and other local, state and national authorities. We continue work with sanitizing, to make sure that our cleaning protocols are comprehensive and in the interest of maintaining a safe environment. Please see below to review some of the new practices and modifications to anticipate during your stay. We look forward to hosting you!

Our Team:

• Daily temperature checks and health screening upon arrival
• Equipped with face coverings to be worn at all times and provided access to gloves and face shields
• Implementation of physical distancing standards in all work areas
• Proper hygiene to include frequent hand washing and sanitization of personal work areas
• Social distancing signage at the front desk and bell desk
• Face coverings required at all times whenever guests are not eating, drinking, or inside of their guest room. This applies to all adults and children over the age of 2
  • Face coverings are provided if needed
  • Guests who refuse to wear a face covering may be refused service and asked to leave
• Mandatory health screening for all guests including temperature checks
• Guests arriving with children must ensure that children stay next to a parent and wearing a face covering if age permits
• Room keys are disinfected prior to being placed in key packets
• Adjustments made to front desk to promote physical distancing
• Bellperson to allow guest entry to the room first with luggage placed just outside of guestroom door
• Hand sanitizer stations located in key areas throughout property
• Posted reminders of property-wide protocols, procedures, and guest expectations
• Single-service coffee makers are provided with disposable cups. All coffee accessories are sanitized
• TV remote sanitized and sealed prior to arrival
• Disinfectant wipes added to each room for personal use
• All single-use bath amenities sanitized upon placement in the room
• Associates are to avoid contact with guests during deliveries. Room deliveries are packaged and left outside of the guestroom door
• Service will not be provided while guest is in the room
• Extra time is allowed to account for required precautions and to allow housekeepers to conduct a more thorough cleaning and disinfection process
• Face covering, face shield, and gloves worn during service
• Room is cleaned following cleaning standards and policy
• Enhanced focus on all guestroom touch points
• All towels and linens are removed and cleaned at the conclusion of each guest stay regardless of appearance of use.
• All rooms receive final inspection by Housekeeping person
• Stayover service will only be offered upon request
• Mandatory daily temperature checks and health screening survey for all staff
• All service staff in face masks and shields
• All support staff in face masks, gloves, and shields
• All tables adequately distanced
• Admission will not be permitted without a face covering. Face covering is to be worn at all times unless seated. Children over the age of 2 will be subject to mask requirements, and all children must remain with a parent

While we strive to do all we can to protect your health during this time, please note that exposure to Covid-19 is a risk at any public location where people are present. We cannot guarantee that you will not be exposed during your visit. When visiting, we ask that you follow our guidelines of; wearing a face covering in all public areas, practicing social distancing of 6 feet between unrelated groups, obeying floor markings indicating physical distancing requirements, frequently washing hands with soap and water for at least 20 seconds, and delaying your visit if you have a fever above 100.4° or symptoms known to be associated with Covid-19.

Best,

The Team at Snow Trails Resort, Koti, Shimla